Shipping Address:
The buyer bears the responsibility for the correct input of the delivery address; in case anything goes wrong with the shipment of an order due to an error in the delivery address made by the buyer, West bank kufiya cannot be held responsible for the (partial) loss of the shipment. In case West bank kufiya needs additional information regarding a delivery address, the buyer may be approached by West bank kufiya in order to provide additional information. A delay in the delivery may occur in case additional information regarding the delivery address is needed.
Shipping Delays:
If delivery suffers a delay, or if the delivery cannot be implemented, or only partially, the buyer will be informed about this as soon as reasonably possible after the order has been placed. In case a product has been delivered to the buyer in damaged or incomplete state, the buyer must inform us as soon as possible (within 24 hours after receiving the order).
Damages:
If you received a damaged item, please head to our Returns Policy which provides detailed information about options and procedures for returning your order.